EasyTask is an intuitive system that streamlines the process for customer-specific tasks to achieve service excellence. It enhances the efficiency of Customer Service Officers and provides guidance to covering staff with bit-sized sequential content at their fingertips - for quick processing. Visual cues in the system nudge customer-centric attitudes to satisfy customer’s every need. What good is a system if it isn’t also easy to create? The creation of new tasks uses versatile elements for customisation to any specific task.