SUSTAINABLE HOSPITAL
in collaboration with Tan Tock Seng Hospital (2023)

This platform collaborated with Tan Tock Seng Hospital, to design highly implementable solutions for a behavioral shift amongst hospital staff so that they can make more sustainable choices towards the culture of a sustainable hospital. To understand the staff behaviors and organizational processes, the project employed Service Design and Behavioral Insights as main approaches and invited stakeholders in the co-creation process. Seven teams explored various areas, including in-patient wards, endoscopy, the hospital kitchen, the care and counselling department, and community health teams, and developed highly feasible and impactful solutions.

Tutors: Jung-Joo Lee (Design), Lucas Cheng (Design)

DEWASTE

Project Dewaste is an initiative to introduce innovative solutions that seamlessly integrate into Endoscopy nurses' daily workflow, habits, and behaviours. This transformation ensures heightened efficiency while propelling the department toward a greener-conscious approach to cleaning endoscopes, documenting patient records, and managing waste.

Project by Muhammad Haziq Bin Roslany, Nor Nadia Diyana Binte Mohd Nor Zaidi & Loh Yi Zhi

INVENTRO

While efficiency in healthcare is prioritised, the fast-paced environment often leads to minimal inventory management efforts, causing supply wastage and impacting sustainability. Designed to cultivate sustained awareness on stock tracking and optimal supply usage, Inventro leverages on visual cues and hierarchy to streamline the ordering, sorting, retrieval, and replenishing routines of healthcare staff, improve their workflow, and ultimately minimise expired supplies within their inventory.

Project by Teo Swee Yin, Liu Xinxin & Sarah Chan Hui Ying

SERVING GAIA

In Tan Tock Seng Hospital, the kitchen is vital for patients' nutritional well-being. With 14 distinct sections serving 2000 ward patients, every bit of waste adds up to be detrimental to the environment. Unsustainable practices like reliance on paper visual cues for nurses and patients' leftovers produce significant waste collectively in the hospital. Therefore, these problems are proposed to be solved using high implementability solutions such as coloured tags for patient boards and an option to reduce food portions.

Project by Goh Bing Jun, Shaheed Ibnu Mohamed Hassan & Zhang Bo Ya, Grace

HAND IN HAND

Hand in Hand is a donation-matching platform that fosters sustainable healthcare through reusing, recycling, and properly disposing of medical equipment. The platform begins with our educational pamphlet. Introduced by clinicians, the pamphlet explains the benefits of donation and reuse to patients and caregivers. They are then invited to take action through a simple website which helps them provide essential information for their donations or item requests. If donation to Hand in Hand is not possible, alternate avenues for proper disposal, recycling or donation to other interested organisations are provided. For clinicians, all this information is consolidated into an inventory system where they can manage patient requests and donated items. Hand in Hand streamlines workflows and supports clinicians in making well-informed decisions. With simple implementation and easy adoption, Hand-in-Hand aims to create a cycle of sustainable healthcare, where donation and reuse are adopted as the norm among patients and healthcare professionals.

Project by Givson Ong, Lin Wenkang & Mathur Gazal

ONECLAIM

OneClaim helps to streamline the claim reimbursement process from scattered wasted trips to a single, consolidated trip that guarantees a successful claim for Medical Social Workers (MSWs). This reduces unnecessary motion, lift trips, waiting times and extra processes of workarounds, which also means greater operational efficiency for Patient Service Associates (PSAs) as it prevents task-switching, to better focus on patients. 

This intangible notion of waste contributes to both the sustainability of staff and patients. 

Project by Chan Zheng Qi Zoey, Madeline See & Ng Yin Yin Canice

HIGHLY IMPLEMENTABLE STRATEGIES FOR A GREENER IN-PATIENT WARD

Embracing the many restrictions in-patient wards have towards sustainable efforts, the team introduced two highly implementable and scalable strategies - the reduction of paper towel waste through a concept called the Just Noticeable Difference, and fostering ownership amongst nurses to encourage recycling through self-drawn sustainability mascots.

Project by Lim You Guang Bryce, Damian Lim Jia Yu & Luke Goh Xu Jie

FOSTERING RECYCLING AWARENESS IN IN-PATIENT WARDS

The project aims to create accessible, adaptable and sustainable methods to instill recycling awareness in Tan Tock Seng Hospital. This is achieved through building action in routine, encouraging continuous conversations and reinforcement through bite sized engagement.

Project by Wina Nashita Rakana Adisetya, Chan Jia Ying & Goh Yu Yan