JOURNAL  

• Lee, J.J. & Lee, K.S. (2024). Examining roles of peripheral service evidence in customer experiences: from the perspective of embodied interaction, Journal of Services Marketing, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/JSM-10-2023-0397

• Lee, K.S., Lee, J.J., Aucremanne, C., Shah, I., & Ghahramani, A. (2023). Towards democratization of digital twins: Design principles for transformation into a human-building interface. Building and Environment. 244, 110771.

• Yeo, Y., Lee, J.J. & Yen, C.C. (2023). Mapping Design Capability of Governments: A Tool for Government Employees’ Collective Reflection. International Journal of Design. 17(1), 17-35.

• Lee, J.J., Ng, T.P., Nasution, I.K, Eng, J.Y, Christensen, R.D. & Fung, J.C. (2022). Implementation of a Sense of Home in High-Density Multicultural Singapore Nursing Homes: Challenges and Opportunities. International Journal of Environmental Research and Public Health. 19(11):6557.

• Lee, J.J., Koskinen, I., & Whalen, J. (2020). Multiple intelligibility in constructive design research: The case of empathic design. International Journal of Design. 14(3). 55-67.

• Lee, J.J. (2020). Frame failures and reframing dialogues in the public sector design projects. International Journal of Design. 14(1), 81-94.

• Lee, J.J., Jaatinen, M., Salmi, A., Mattelmäki, T., Smeds, R., & Holopainen, M. (2018). Design choices framework for co-creation projects. International Journal of Design, 12(2), 15-31.

• Hyvärinen, J., Lee, J.J., and Mattelmäki, T. (2015). Fragile liaisons: Challenges in cross-organizational service networks and the role of design, The Design Journal, 18(2), 249 – 268.

• Lee, J.J. (2014). The true benefits of designing design methods. Artifact: Journal of Design Practice, 3(2), 5.1 – 5.12.

• Lee, J.J. (2013). From localization towards local appropriation: A new agenda for cross-cultural design. Korea Digital Design Studies, 13(4), 11-23.

• Lee, J.J. and Lee, K.P. (2009). Facilitating dynamics of focus group interviews in East Asia: Evidence and tools by cross-cultural study. International Journal of Design, 3(1), pp. 17-28.

• Lee, J.J. and Lee, K.P. (2007). Understanding Relationship between Cultural Differences and User Research Method in Design Process: with the Emphasis on Comparison between Korean and Dutch Participants, Archives of Design Research, 20(4). 29-40.

BOOK

• Lee, J.J., Baek, J.S., and Yu, E. (Ed.) (2024). Plurality and Cultural Specificity of Service Design in East and South East Asia. Springer Nature. forthcoming.

• Lee, J.J. and Lee, S.H. (2018). New Design Tools. Insight. https://book.naver.com/bookdb/book_detail.nhn?bid=14116892

BOOK CHAPTER

• Mattelmäki T, Lucero A, and Lee, J.J. (2016). Probing – Two perspectives to participation. In P.Markopoulos, J.-B. Martens, J.Malins, K. Coninx & A.Liapis (Eds.) Collaboration in Creative Design: Methods and Tools (pp. 33-51). Springer.

PEER-REVIEWED CONFERENCE PAPERS

• Wu,Y., Lee, J.J., Pillai, A.G., Cho, J., Ahmadpour, N., Roto, V., Sachathep, T., Liu, J., Sawan, M., Song, D., Čaić, M., Cheng, L., Liu, R., Kettley, S., Soares, L., Grace, K., & Astell-Burt. T., (2024). Collective Imaginaries for the Futures of Care Work. In Companion Publication of the 2024 Conference on Computer-Supported Cooperative Work and Social Computing (CSCW Companion '24). ACM Press, New York, NY, USA, 732–735. https://doi.org/10.1145/3678884.3681838

• Lucchini, A., Lee, K.S., Cheng, L., Teo, S., & Lee, J.J. (2023). Designing Human-Centric Digital Twins for Occupant Data Agency and Energy Efficiency Management, Proceedings of 1st International Conference of Net Zero Carbon Built Environment, Nottingham, UK.

• Tan, I. & Lee, J.J. (2023). The role of service design in designing and developing AI applications: Scoping review, Proceedings of IASDR 2023, Milan, Italy.

• Lee, J.J., Yap, C. E., & Roto, V. (2022). How HCI Adopts Service Design: Unpacking Current Perceptions and Scopes of Service Design in HCI and Identifying Future Opportunities, Proceedings of CHI22. New York, NY: ACM Press, 1-14.

• Ng, T.P., Lee, J.J., & Wu, Y.Y. (2021). Unpacking Cultural Perceptions of Future Elder Care through Design Fiction, Proceedings of The International Association of Societies of Design Research 2021. Springer.

• Chew, J.Y., Lim, D., Yap, C. E., & Lee, J.J. (2021). Introducing Complex Stakeholder Networks to Design Students: A Method of Stakeholder Improv-Play. Proceedings of The International Association of Societies of Design Research 2021. Springer.

• Chia, A., & Lee, J.J. (2021). Debunking Silent Design Practices in the Banking Industry: A Case in Singapore. Proceedings of The International Association of Societies of Design Research 2021. Springer.

• Roto, V., Lee, J. J., Law, F., & Zimmerman, J. (2021), The Overlaps and Boundaries Between Service Design and User Experience Design, In Proceedings of DIS 2021, ACM Press, 1915-1926. (Best Paper)

• Lim, D., Yap, C. E. L, & Lee, J. J. (2021), Datastorming: Crafting Data into Tangible Design Materials for Students’ Creative Data Literacy, In Proceedings of C&C 2021, ACM Press, 1-9.

• Yap, C. E. L. & Lee, J.J. & Roto, V (2021), How HCI Interprets Service Design: A Systematic Literature Review. In Proceedings of INTERACT 2021. Springer LNCS.

• Chew, J.Y., Lee, J.J. & Lehtonen M.J. (2020), “Towards Design-Driven Transdisciplinary Education: Navigating the Challenges and Envisioning the Role of Design as a Facilitator”. Synergy. Proceedings of the Design Research Society 2020 Conference. Griffith University, 11-14 August 2020, Brisbane, Australia. doi:10.21606/drs.2020.344

• Yap, C. E. L. & Lee, J.J. (2020). 'Phone apps know a lot about you!': educating early adolescents about informational privacy through a phygital interactive book, In Proceedings of ACM Interaction Design and Children Conference, pp. 49-62. New York, NY: ACM Press.

• Chia, A.J.H. & Lee, J.J. (2019). Banking Outside-in: How Design Thinking is Changing The Banking Industry?. In Proceedings of The International Association of Societies of Design Research (IASDR) 2019.

• Chua, E. & Lee, J.J. (2019). The Career Pathways and Roles of In-house Designers in the Services Sector in Singapore: A Pilot Interview Study. In Proceedings of The International Association of Societies of Design Research (IASDR) 2019.

• Roto, V., Lee, J. J., Mattelmäki, T., & Zimmerman, J. (2018). Experience Design meets Service Design: Method Clash or Marriage?. In Proceeding CHI EA '18 Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems. United States. 

• Yeo, Y., and Lee, J.J. (2018). Mapping design capability of public service organisations: A tool for collaborative reflection. Proceedings of The Service Design and Innovation Conference (ServDes’18). Linköping: Linköping University Electronic Press. 18 – 20 June 2018, Milano, Italy.

• Loh, Z., Lee, J.J., Song, K.H. (2017). Long live the sensor! Designing with energy harvesting. Proceeding of C&C’17 ACM SIGCHI Conference on Creativity and Cognition, NY: ACM Press, 323-335.

• Yeo, Y., Chew, J.Y. and Lee, J.J. (2016). "Towards Sustainable Impact After University-Government Design Projects: Case of Worker Services in Singapore." Service Design Geographies. Proceedings of the ServDes.2016 Conference. Linköping Electronic Conference Proceedings, vol. 1650-3686 (2016). Linköping: Linköping University Electronic Press. (The Service Design and Innovation Conference (ServDes’16), 24 - 26 May 2016, Aalborg University, Copenhagen, Denmark)

• Sangiorgi, D., Lee, J.J., Sayar, D., Allen, D. and Frank, N. (2016.) "Moving towards service dominant logic in manufacturing sector: development of a tool for inquiry". Service Design Geographies. Proceedings of the ServDes.2016 Conference. Linköping Electronic Conference Proceedings, vol. 1650-3686 (2016). Linköping: Linköping University Electronic Press. (The Service Design and Innovation Conference (ServDes’16), 24 - 26 May 2016, Aalborg University, Copenhagen, Denmark)

• Marshall, K., Wood, G., Read, J. C., Yarosh, S. L., Balaam, M., & Lee, J.J. (2015). Supporting children to engage in play for wellbeing. In Proceedings of the 33rd Annual ACM Conference Extended Abstracts on Human Factors in Computing Systems. pp. 2445-2448. doi:10.1145/2702613.2702658   

• Koskinen, I, LEE, J.J. and Taffe, S. (2015). Immersion into the social. In Proceedings of The International Association of Societies of Design Research. Design Practice and Management, vol. 978--0-646-94318-3 (2015). Brisbane: QUT Press. (The International Association of Societies of Design Research (IASDR) 2015, 2 - 5 Nov 2015, Queensland University of Technology, Brisbane, Australia).

• Wu, Y.Y, Koskinen, I., LEE, J. J. and Whalen, J. (2015). Plant Hotel: Service as a relational agent. In Proceedings of The International Association of Societies of Design Research. Design Practice and Management, vol. 978--0-646-94318-3 (2015). Brisbane: QUT Press. (The International Association of Societies of Design Research (IASDR) 2015, 2 - 5 Nov 2015, Queensland University of Technology, Brisbane, Australia).

• Hyvärinen, J., Lee, J-J., & Mattelmäki, T. (2014). Fragile liaison - Opportunities and challenges in cross-organisational service networks.In D. H. Daniela Sangiorgi (Ed.), Proceedings of Service Design and Innovation Conference (ServDes’ 14). (pp. 354-364)

• Lee, J.J., Mattelmäki, T. and Hyvärinen, J., (2014). Bringing empathy in service network. In Proceedings of Applied Human Factors and Ergonomics Conference (AHFE’14), Springer, 136-145

• Lee, J.J., Lindley, S., Ylirisku, S., Jacucci, G., Regan, T., and Nurminen, M. (2014). Domestic appropriations of tokens to the web. In Proceedings of Designing Interactive Systems (DIS'14), New York, NY: ACM Press, 53-62. *Honourable Mention (Top 2%)

• Lee, J.J. (2013). Method-Making as a method of designing. In Proceedings of the 5th Nordic Design Research Conference (Nordes’13), 9-12, June, Copenhagen, Denmark.

• Koskinen, I., Taffe, S., Mattelmäki, T, and Lee, J.J., (2013). Ready-mades in empathic design. In Proceedings of the 5th World Conference on Design Research (IASDR’13), 26 – 30 August, Tokyo, Japan.

• Vaajakallio, K., Lee, J.J., Kronqvist, J. and Mattelmäki, T. (2013). Service co-design with the public sector: Challenges and opportunities in a healthcare context. In Proceeding of Include Asia 2013, July 2 – 3, Hong Kong, China.

• Wu, Y. and Lee, J.J. (2013). “I didn’t know I can teach!” – Empowering Chinese retirees through co-creating a multigenerational ceramic service. In Proceeding of Include Asia 2013, July 2 – 3, Hong Kong, China.

• Lee, J.J., Vaajakallio, K., and Mattelmäki, T. (2011). Tracing situated effects of innovative design methods: Inexperienced designers’ practices. In Proceedings of the 2nd Conference on Creativity and Innovation in Design (Desire’11), New York, NY: ACM Press, 103-113.

• Lee, J.J., Koskinen, I. and Mikkonen, J. (2009). Co-Experience in a cross-cultural notion: Unpacking the effect of culture on users’ social interaction. In Proceedings of the 3rd World Conference on Design Research (IASDR’09), 18- 22 October, Seoul, South Korea.

• Vaajakallio, K., Lee, J.J. and Mattelmäki, T. (2009). “It has to be a group work!” - Co-design with children. In Proceedings of the 8th International Conference on Interaction Design and Children (IDC’09), New York, NY: ACM Press, 246-249.

• Lee, J.J. (2009). Culture and co-experience: Cultural variation of user experience in social interaction and its implications for interaction design. In Proceedings of 13th International Conference on Human-Computer Interaction (HCII’09). Heidelberg: Springer Berlin.

• Koskinen, I. and Lee, J.J. (2009). Inspiration, Interpretation, Explanation: Inference in constructive design research. In Proceedings of the 3rd World Conference on Design Research (IASDR’09), 18- 22 October, Seoul, South Korea.

• Mikkonen, J., Lee, J.J. and Koskinen, I. (2009). Using video with active markers. In Proceedings of the European Conference on Ambient Intelligence (AmI '09), Heidelberg: Springer Berlin. 118-122.

• Lee, J.J. and Lee, K.P. (2007). Cultural differences and design methods for user experience research: Dutch and Korean participants compared. In Proceedings of the conference on Designing pleasurable products and interfaces (DPPI’07), New York, NY: ACM Press. 21-34.

• Lee, J.J., Tran, T.T. and Lee, K.P. (2007). Cultural difference and its effects on user research methodologies. In Proceedings of 11th International Conference on Human-Computer Interaction (HCII’07). Heidelberg: Springer Berlin.

ACM MAGAZINE

• Lee, J.J. (2020). Service design and blind mice. Interactions, 27(2), ACM Press, 20-21.

• Vaajakallio, K., Mattelmäki, T. and Lee, J.J. (2010). “It became Elvis” - Co-design lessons with children. Interactions, 17(4), ACM Press, 26-29.

REFEREED CONFERENCE WORKSHOPS & ACM COURSES

• Cipolla, C., Franqueira, T., Holmlid, S., Park, S.H., Lee, J.J., Penin, L., Sangiorgi, D., Staszowski, E., Villari, B., & Yu, E. (2023). Service design identities, In ServDes 2023. Rio De Janeiro, Brazil.

• Cockbill, S., Mitchell, V., Roto, V., Lee, J.J., Law, E., & Zimmerman, J. (2022). Introduction to service design for UX designers, In CHI Conference on Human Factors in Computing Systems Extended Abstracts (CHI EA '22). ACM, New York, NY, USA, Article 143, 1–3.

• Roto, V., Mitchell, V., Cockbill, S., Lee, J.J., Law, E., Zimmerman, J. (2021). Introduction to service design for UX designers, In Extended Abstracts of the 2021 CHI Conference on Human Factors in Computing Systems (CHI EA '21). ACM, New York, NY, USA, Article 148, 1–3.

• Zhang, C., Lee, K.S., Lian, H.G., Mitchell, A., Wu, Y.Y., & Lee, J.J. (2021). Tackling Online Empathy Deficits: Exploration of New Methods with Humanities and Social Scientific Concepts, Workshop at the IASDR’21 Conference.

• Roto, V., Mitchell, V., Cockbill, S., Forlizzi, J., Lee, J.J., & Law, E. (2020). Introduction to service design for UX designers, Proceedings of the 11th Nordic Conference on Human-Computer Interaction. ACM Press. Article 140, 1-3.

• Roto, V., Lee, J.J., Law, E. (2019). Service Design Meets User Experience Design: Clash or Marriage? Workshop at the 8th biannual Nordic Design Research Society (Nordes) conference, June 2019, Espoo, Finland.

• Roto, V., Lee, J. J., Mattelmäki, T., & Zimmerman, J. (2018). Experience Design meets Service Design: Method Clash or Marriage?. In Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems (CHI EA '18). ACM, New York, NY, USA, Paper W26, 1–6.

• Marshall, K., Wood, G., Read, J.D., Yarosh, S., & Balaam, M., & Lee, J.J. (2015). Supporting children to engage in play for wellbeing, In Proceedings of the 33rd Annual ACM Conference Extended Abstracts on Human Factors in Computing Systems (CHI EA '15). ACM. New York, NY, USA, 2445–2448.

PUBLICATIONS IN MEDIA, MAGAZINES ETC.

• Lee, J.J. (2018). Design as an Innovation Tool in Singapore, Hankyung News, Let’s Study Design Thinking (2), 11 October 2018.

• Lee, J.J. (2018). Organizational Transformation - Embed Design as Company’s DNA, Hankyung News, Let’s Study Design Thinking (3), 18 October 2018.

• Lee, J.J. (2018). How Designers Become Successful  Start-up CEOs, Hankyung News, Let’s Study Design Thinking (4), 25 October 2018.

• Lee, J.J. (2017). Designing for migrant workers in Singapore: Case of the Behavioural Design Unit at the Singapore Ministry of Manpower, Public Design, vol. 1. Korean Craft & Design Foundation. ISSN 2508-4836.

• Lee, S.H., & Lee, J.J. (2016). Looking for ways to change the government in the design library. Monthly Design, vol. 454, pp.96-99. Design House. April 2016. ISSN 1227-1160.